Customer Service

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Customer Service

In line with our customer needs for comprehensive and responsive services, Astel Group provides 24 hours Customer Care (021) 383-9090 with facilities as follows :

  • 24 hours Customer Service
  • Customer Databaset to facilitate and system to the customers who are enjoying the repair service
  • The Expertise Encouragement with certified engineers to solve your software troubles
  • Spare Parts Availability to minimize the downtime, we provide temporary substitution during the repair process within the assurance and repair time
  • Technical Laboratory is provided in our office for problem simulation and also for demonstration of the new products
  • Comprehensive Support is available in some big cities such as Jakarta, Surabaya and Denpasar


If you need any further informations about product and service of Astel Group, please feel free to send your requirement to :


Jl. Pintu Air Raya No. 2
Jakarta 10710

Phone :
(62)21-3867575, 3804182

Fax :
(62)21-3802464, 3840330